At Babyrose, we want our customers to have a smooth and satisfactory shopping experience. If you are not satisfied with a product, you may request a return subject to the terms and conditions mentioned below.
1. Return Period
Customers can request a return within 7 days of receiving the product.
The product must be returned in unused and resalable condition, wherever applicable, along with its original packaging, accessories, tags, and other items received with the order.
2. Return Shipping
The customer will be responsible for arranging and paying for the return shipment.
Customers must send the product back to the return address provided by Babyrose through their own courier service.
Babyrose does not provide free return pickup unless specifically agreed to by Babyrose.
We recommend that customers use a reliable courier service and retain the courier receipt and tracking information until the return and refund process is completed.
3. Product Inspection
Once Babyrose receives the returned product, the product will be inspected to verify its condition and eligibility for a refund.
Products that are used, damaged, altered, incomplete, or returned without their original packaging may not be eligible for a refund.
4. Refund
After receiving and inspecting the returned product, Babyrose will process the eligible refund.
The refund will be initiated within 7 days after Babyrose receives the returned product, subject to successful inspection and approval of the return.
The refund will generally be made through the original payment method or another suitable method communicated by Babyrose.
Please note that the time taken for the refund to reflect in the customer’s bank account or payment account may vary depending on the payment provider or bank.
5. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from the product ordered, please contact Babyrose as soon as possible after delivery.
Customers may be required to provide photographs or videos of the product and packaging to help us verify the issue.
If the issue is confirmed to be due to Babyrose, an appropriate replacement or refund may be provided as per the circumstances.
6. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, safety, or other applicable reasons.
Babyrose reserves the right to refuse a return if the product does not meet the return conditions specified in this policy.
7. Return Process
To request a return, please contact Babyrose through the customer support details provided on our website and provide:
Order number
Product name
Reason for return
Date of delivery
Photographs/videos, if required
After your return request is approved, Babyrose will provide the necessary return instructions and return address.
8. Return Courier Charges
Unless the product is confirmed to be defective, damaged, or incorrectly supplied by Babyrose, the customer will bear the cost of returning the product by courier.
Return courier charges paid by the customer are generally non-refundable.
9. Changes to This Policy
Babyrose reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page with the updated effective date.
10. Contact Us
For return or refund-related queries, please contact Babyrose through the contact details available on our website.
Website: https://www.babyroseindia.com
Email: babyroseindia@gmail.com